Returns & Replacements

How can I return my order?
For returns, please use our Returns Portal. There you can select the items which do not fit you or do not satisfy you, and can confirm their return. We ask ...
Mon, 7 Oct, 2019 at 12:38 PM
How and when will I receive my refund?
As soon as we have received your return at our Logistics Centre, you will receive confirmation by e-mail. If you have received this email, it usually takes...
Mon, 7 Oct, 2019 at 12:38 PM
Will I receive a status update regarding my return?
As soon as we have processed your return, you will receive an automatic confirmation e-mail from us. If you have not yet received a refund for your return, ...
Mon, 7 Oct, 2019 at 12:38 PM
What happens if the item I ordered is defective or faulty?
If, contrary to expectations, you have received a defective item, please contact our Customer Service Team immediately to lodge a complaint. You can do this...
Mon, 7 Oct, 2019 at 12:39 PM
How can I exchange an item?
You can make an exchange (alternative size, colour, model) via our portal. Please note that we do not cover the shipping costs for an exchange. If you have ...
Mon, 7 Oct, 2019 at 12:39 PM